Seychelles Travel Terms & Conditions

Seychelles Travel has made every effort to ensure that you will have an enjoyable holiday with us. Your contract is with Seychelles Travel, established in 1995, owner by Mrs Lucia Gregory and based at Brook House, Brook Lane, Woodlands, Wimborne, Dorset, BH21 8LT, UK. 

1. YOUR RESERVATION - The Terms and Conditions below apply to bookings made with Seychelles Travel. Please read the booking conditions carefully, as they form the basis of your package holiday contract with Seychelles Travel and set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them. 
2. On receipt of your non refunable holiday deposit, we will send you a confirmation invoice verifying the holiday details. It is then that a firm contract exists between you and Seychelles Travel under our Terms and Conditions. This invoice will state the outstanding balance and due date for payment, no further reminder will be sent. All holidays and offers are subject to availability at the time of booking.
3. PRICE GUARANTEE - We reserve the right to alter prices at any time before your reservation has been confirmed. Once your Confirmation Invoice has been issued it is guaranteed with the exception of currency fluctuations, tax increases and fuel surcharges. You will be advised of these increases immediately and your Confirmation Invoice will be amended accordingly.
4. WEB SITE DESCRIPTIONS - Every effort has been taken by Seychelles Travel in compiling our web site accurately. The descriptions are based on the latest information at the time of publication. However, changes in hotel facilities and description can occur notice and every effort is and will be made to amend the facilities and descriptions as soon as we are aware of any such changes. 
5. IF WE CHANGE YOUR HOLIDAY - Our holidays offered are arranged months in advance and circumstances can change for a variety of reasons, we therefore reserve the right to change your holiday at any time. If changes are made, most will be of a Minor nature and we will advise you of these at the earliest convenience, provided there is time before departure.  
6. IF WE CANCEL YOUR HOLIDAY - We reserve the right to cancel your holiday. If we do have to cancel your holiday we will return to you all monies you have paid or will offer you an alternative holiday of comparable standard. The above alternatives will not apply where the cancellation by us arises out of force majeure, non-payment or late payment of any part of the cost of your holiday, or for any alterations requested by you within 12 weeks of Seychelles arrival, when cancellation charges will apply. 
7. WHAT HAPPENS TO COMPLAINTS - In the unlikely event that you have a complaint during your holiday, you are requested to inform the hotel or our local representative who will endeavour to rectify the situation. If your complaint cannot be settled locally you must complete a report form, obtainable from our local representative and forward a copy to ourselves within 28 days of your return along with your booking invoice number. We shall then reply to you within 21 days of receipt.
8. OUR RESPONSIBILITIES - We have taken all reasonable steps to ensure that the holidays and services offered in this brochure are of a reasonable standard. We accept responsibility for the quality of the holidays and excursions booked with our local representatives. If any part is not provided as promised we will pay appropriate compensation if this has effected the enjoyment of your holiday, but this shall not apply in circumstances amounting to force majeure.
9. PERSONAL INJURY - (Related with arrangements made by us) Seychelles Travel will pay to our clients damages as they would be entitled to under English Law in an English Court for any personal injury including illness or death caused by negligence by our agents, our employees or our supplies contracted or sub contracted by us as in our brochure, whilst acting within the scope of or in the course of their employment in the provision of your holiday (excluding air, sea and rail transportation performing domestic, or internal journeys where our liability in all cases will be limited in the manner proved by the relevant international convention). Claims for personal injury must be made within 90 days of the incident and should we make any payments to you, we reserve the right to claim any compensation from the persons or suppliers responsible. Therefore by signing the booking form, you agree for yourself and any others for whom you are booking, that you assign to Seychelles Travel, any rights against a supplier or any other person or party you may have relating to the claim and you agree to co-operate fully with us should we or our insurers wish to enforce those rights which have been assigned to us or to which we are subjected to.
10. PERSONAL INJURY - (Not related with arrangements made by us). If any client suffers personal injury, death or illness whilst on holiday overseas arising out of an activity which does not form part of your holiday arrangements, we will offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised within 90 days of the incident. Any assistance offered by us is limited to a maximum cost of £5000 per booking form. If you decide to take legal action against the third party responsible and should a successful claim result either from the third party or an insurance policy claim then you must pay us costs we incurred in assisting you.
11. INTERNATIONAL CONVENTION - Liability for death, personal injury or illness suffered is limited in terms of both amount and time in which a claim must be brought, our liability will not exceed any limitation applicable under any international convention governing even if that convention has not been ratified by or applied in the UK.
12. NOT INCLUDED IN YOUR HOLIDAY PRICE -
    
    
• International flights
• Your holiday insurance
• Personal expenditure such as porterage, tipping, telephone calls, extra meals etc
• Optional excursions, unless shown as being included at the relevant hotel.
• You will be advised by Seychelles Travel of any additional taxes or surcharges at the earliest opportunity. 
• Your Confirmation Invoice will be amended accordingly

YOUR COMMITMENT TO SEYCHELLES TRAVEL

1. BOOKING PAYMENTS - By asking Seychelles Travel to confirm your Seychelles holiday booking, you are agreeing to our Terms and Conditions on behalf of all your party. You must send Seychelles Travel a non refunable holiday deposit of £250 per person, a wedding deposit of £500 per couple if required, other possible service deposits or full payment if within twelve (12) weeks of departure. Any balance must be paid no later than 12 weeks before Seychelles arrival. If payment is not received, then we have the right to treat the booking as cancelled and cancellation charges will apply as detailed in section 4 below. Payment is accepted by bank transfer only.
2. A binding agreement will exist between us when you receive our confirmation invoice. On booking your holiday with Seychelles Travel, you are entering into an agreement. The Booking Conditions and Insurance Conditions form the basis of this agreement. Your agreement with us is made on these terms and is subject to English Law for both parties under the jurisdiction of the English Courts. Please note that an infant must be less than 2 years of age on the date of their outbound flight to qualify for infant status.
3. TRAVEL INSURANCE - It is essential that all members of your booking have adequate travel insurance for long haul travel including  domestic flights, medical expenses, personal accident, loss of baggage, death and valuables. If you travel without insurance Seychelles Travel cannot accept any responsibility for costs arising which would otherwise be covered by insurance.
4. CHANGING YOUR BOOKING - To make any change to your booking, you must communicate this to us in writing by the person who confirmed the holiday booking. A fee of £100 will be charged for each booking amendment. Any changes made within 12 weeks of the departure date will be treated as a cancellation and cancellation charges set out in section 4 will be incurred.
5. CANCELLING YOUR HOLIDAY - All cancellations must be communicated to us in writing by the person who made the booking. If you cancel your holiday more than 42 days before travel and have already paid for some of your holiday services, including Seychelles domestic airfares, hotel deposits or yacht charter deposits, you may not be able to recover these charges. Upon receipt of your written cancellation, the following charges will apply:

NOTE: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.

IF YOU HAVE A PROBLEM - If you have a problem whilst on holiday, you must speak to the hotel manager, relevant supplier or our destination representatives to enable them to resolve the problem. You must not wait to return from holiday to complain, as nothing can then be done to resolve the problem. If your problem cannot be resolved and you wish to pursue the matter further then you must put your complaint in writing and communicate it to Seychelles Travel within 28 days of return, quoting your holiday invoice number.

BEHAVIOUR - Should anyone be refused admission to the flight or to the destination country by the airline or government authority, then we are powerless to assist and cannot be held responsible. Any passengers considered being unacceptably under the influence of drink or drugs may be denied boarding the aircraft or entry into the country. In these cases we shall consider that person as having given notice of cancellation and we shall be under no liability for any costs or charges incurred as a result of our doing so.